Most business owners do not think about IT until something stops working. The network drops in the middle of a busy morning. Email quits sending. A laptop will not connect and the person who usually "knows computers" is on vacation. Every hour that drags on costs you real money and real patience.
NextPoint Technology exists to make that stop happening — for businesses here in Dubuque and for clients across the country. We monitor your systems around the clock, apply security updates before they become problems, and give your staff a help desk they can actually reach when they need it. Instead of paying someone to come out and fix the same thing over and over, you pay one predictable monthly price and the problems largely stop recurring.
We are based here in Dubuque. Our founder, Matt Hermsen, spent more than 20 years running enterprise IT infrastructure before starting NextPoint, and got tired of watching small and mid-sized businesses get handed the leftovers. You get that same enterprise-grade approach, sized and priced for a business your size.
Everything your technology needs, from one partner. The same services whether you are two miles from our office or two thousand. Pick the pieces you need, or hand us the whole stack.
Plenty of IT companies will sell a local business a support contract from three states away. That works fine until a switch dies, a server needs a hand, or you are opening a second location and someone has to physically run the cable.
For Tri-State clients, when a problem genuinely needs someone on-site, we show up. The rest of the time we fix it remotely — which is faster anyway, and is exactly how we support clients nationwide every day. No waiting on a drive-time window for a four-minute fix.
On-site service across eastern Iowa, southwest Wisconsin, and northwest Illinois — plus fully remote support for clients anywhere in the United States.
Yes. We are based in Dubuque, Iowa, so we can be on-site when a problem genuinely needs hands on the hardware — a failed switch, a server that will not boot, a new office being wired. Most issues are resolved remotely and faster that way, which is also how we support clients outside the Tri-State area. For local businesses, it means you are not waiting on someone to drive in from another state.
Every package includes 24/7 proactive monitoring, patch management, and help desk support. Essentials adds managed antivirus, MFA enforcement, and Microsoft 365 support. Professional adds advanced endpoint and identity threat protection, email security, DNS filtering, firewall management, and security awareness training. Premier adds vCIO strategy, quarterly technology roadmaps, compliance support, disaster recovery planning, and a priority response SLA.
Our help desk is staffed Monday through Friday, 8AM to 6PM Central, with 24/7 coverage for critical issues. Critical incidents carry a one-hour response SLA. Because we monitor your systems around the clock, we often open the ticket before anyone at your office notices there is a problem. You work directly with experienced IT staff, not a call center.
A predictable flat monthly rate based on your environment and the package you choose. No emergency billing and no surprise charges for standard issues. A free consultation scopes your setup and gives you a clear number.
Organizations of every size — a six-person office, a growing mid-sized company, and large employers with hundreds of staff across multiple sites. The same services, packages, and support apply regardless of headcount.
We serve the Tri-State area across Iowa, Wisconsin, and Illinois — including Asbury, Peosta, Epworth, Dyersville, Farley, Cascade, Platteville, Cuba City, Galena, and East Dubuque. We also support clients nationwide remotely, so a company headquartered here with staff in other states is straightforward for us.
Yes. NextPoint Technology is a veteran-owned small business, with SDVOSB and VOSB status.
Yes. NextPoint Technology is a Service-Disabled Veteran-Owned Small Business (SDVOSB/VOSB), Iowa TSB Certified, CMMC Level 1, and registered in SAM.gov. Our UEI is PCWFECBL85H8 and our CAGE code is 17VC9.
Have them stop using the device and report it right away. Don't wait to see if anything happens. Change the account password from a clean device, sign out all active sessions, and have IT check for suspicious inbox rules and sign-in activity. If you don't have IT, call us. This is exactly what our incident response is for.
Local to Dubuque or anywhere in the country — a free 30-minute consultation, no sales pressure, just an honest look at what your business needs.