Essentials
Entry point. Replaces break-fix chaos with stable, monitored IT.
WHAT'S INCLUDED:
24/7 endpoint monitoring & alerting
Automated patch management (OS + applications)
Managed antivirus
MFA enforcement
Basic Microsoft 365 support
Help desk support (business hours)
Basic IT documentation
Vendor coordination
AVAILABLE ADD-ONS
Firewall & Wi-Fi management
DNS filtering
Mobile device management
Microsoft 365 backup
Disaster recovery
Vulnerability & pen testing
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Most popular
Professional
Full managed IT with proactive security build in.
EVERYTHING IN ESSENTIALS, PLUS:
Endpoint detection & response (EDR)
Identity threat detection & response (ITDR)
Security awareness training
Phishing simulations & testing
Email filtering & security
DNS filtering
Firewall & Wi-Fi management
Basic mobile device management
Backup monitoring & alerting
Full Microsoft 365 administration
User onboarding & offboarding workflow
Full IT asset & environment documentation
Monthly check-in meeting
AVAILABLE ADD-ONS
Microsoft 365 backup
Disaster recovery
Vulnerability & pen testing
Password manager
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Premier
Strategic IT partner. Enterprise-grade without the overhead.
EVERYTHING IN PROFESSIONAL, PLUS:
Full mobile device management & policy enforcement
Microsoft 365 backup
Disaster recovery (backup, restores, & restore testing)
vCIO services - quarterly business reviews & technology roadmap
Quarterly vulnerability & penetration testing
Advanced threat monitoring
Compliance support (cyber insurance, HIPAA, PCI prep)
Compliance reporting & documentation package
Priority response SLA
On-site visit bundle
AVAILABLE ADD-ONS
Dark web monitoring
Password manager
Additional on-site hours
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Available at any tier
These services can be added to any package at anytime.
